FAQ

Upload your stems directly through the booking form on the Services page. You can drag and drop multiple files or browse your computer. We accept WAV, MP3, AIFF, FLAC, and ZIP files up to 200MB per file. ZIP everything up if you have a lot of stems.

For the best results:

• Export all vocals as WAV — no effects unless they're intentional
• Leave headroom on the master fader — no clipping
• Label your stems clearly (Lead Vocal, 808, Snare, Hi-Hat, etc.)
• Include a reference track if you have a sound in mind
• Make sure nothing is clipping in your session before export

Delivery times depend on your tier:

• Basic — 2–3 days
• Standard — 2–3 days
• Premium — 1–2 days (priority)
• 24hr Rush add-on — next day turnaround

We always send a first draft before the final master so you can give feedback.

It depends on your tier:

• Basic — 1 revision
• Standard — 2 revisions
• Premium — Revisions until it's right (within reason)

Need more revisions on Basic or Standard? Add the Extra Revision (+$5) add-on at booking. Pricing is locked at booking — no charges added mid-project unless you request an add-on.

We accept all major credit and debit cards securely through Stripe. Your card details are never stored on our servers — everything is handled by Stripe's secure checkout. Payment is required before we start work on your mix.

Yes — the booking form lets you choose your preferred engineer. If you have no preference, we'll assign whoever is available. Both engineers are experienced and deliver the same quality standard.

We always send a first version before the final master — so you have a chance to give feedback before anything is finalized. Use the revision system in your client portal to send notes and we'll go back and make changes. If you're on Premium, we'll keep going until it's right. We want you to be genuinely happy with how it sounds.

Not by default — but you can add the Stems Back (+$10) add-on at booking and we'll send back all individual mixed stems along with the final master.

Everything lives in your client portal. After booking you'll get a confirmation email with a portal link. From there you can see your order status, download deliveries, send messages, and request revisions — all in one place.

Scroll to the bottom of the homepage and enter your email in the signup form. You'll get a verification email — click the link inside and you're in. Being on the Rare List gets you early access to releases, exclusive updates, and a 3% discount on mixing and mastering services.

Join our Discord server, then use the /link-email command and enter the email you signed up with. The bot will verify you're on the list and assign the role automatically. Make sure you've verified your email first.

Yes — verified Rare List members automatically get a 3% discount applied to any mixing or mastering order. Just use the same email address you signed up with when booking and the discount is applied automatically. No code needed.

Click the Discord widget on the homepage or go directly to discord.gg/reallyrare. The server has exclusive channels for members, music sharing, community events, and direct access to the Really Rare artists.

Really Rare is an independent music collective built by artists, for artists. We make music, run a professional mixing and mastering studio, and build community around independent sound. Check out our artists page to see who we are.

Head to the Services page, pick your tier, select any add-ons, fill out your details, upload your stems, and pay securely through Stripe. You'll get a confirmation email with a link to your client portal where you can track everything.

Merch is coming soon — hats, shirts, hoodies and more. Join the Rare List and follow us on socials to be the first to know when it drops. Rare List members will get early access.

Jump in the Discord server and ask — we're active and will get back to you. You can also open a support ticket in the server using the /ticket command.